Main Features and Benefit
Users can reduce the high cost on administrative and on-site supporting tasks but still provide high quality service remotely via VigorACS SI. For MNCs’ MIS administrator, they can fulfill various operation needs, such as VPN connections, VoIP setting or uploading new application/profiles for worldwide branches from HQ anytime when the business grows.
System administrator can trigger provision for new uploaded profile, do firmware upgrade, and backup/restore configuration of certain CPE at specific time In addition, Provision Setting can prevent changes of setting in CPE from unexpected modifying, such as Network, VPN, VoIP and Firmware version. ing function can also execute the batch profile setting for CPEs by choosing the corresponding user group in Group Management.
Easy-to-use wizard settings
VPN wizard embedded with advance algorithms technique - Circular Layouter lets administrators just drag specific CPEs, physically spreading in different locations together in the WUI, and then VigorACS SI would automatically place CPEs to best position for making VPN connection between each other without going through traditional troublesome setting steps. Administrators can choose different types of VPN connection including PPTP and IPSec corresponding to the different network needs of the CPE physical locations.
Configuration wizard provides even convenient user interface for backup and restore tasks. Administrators can flexibly set up specific date/time and occurrence timeframe for selected device(s) or group(s).
Firmware wizard is capable for scheduling firmware upgrade date/time or doing immediately.
Other wizard functions will be available in future firmware version.
In addition to wizard settings, Performance Management helps administrators to monitor device summary, detail status of individual CPE(s) and generate LAN/WAN static & graph reports, firmware reports and CPE IP overview (LAN/WAN) reports for comprehensive remote monitor & management needs. Network Topology Management allows Admin to see physical location for CPE via Google Map view with device basic information.
Alarm & Log Management
VigorACS SI utilizes Alarm Information section to notify administrator any abnormal situation of managed CPEs for fast reacting to ensure customer satisfaction. Latest alarm will also be displayed in ACS SI homepage to catch administrator’s attention for immediate reaction. The types of alarm occurrence, level of alarm, acknowledge status help supervisors evaluate each admin performance based on records displayed in Alarm Information section. Admin can notify CPE owner via e-mail when the error is detected through E-mail sever setting in this section to provide end-user up-to-date information about CPE status.
Log view section has two major portions including Device action and System. Device action records action, download, reboot, parameter values, object adding and deleting executed by VigorACS SI for traceability. Based on saved records, admin can know exactly what/when has been done to which CPE. System portion will record the modification or changes of the CPE(s) done by VigorACS SI, such as changing network, name of CPE or location of CPE and so on.
User Operation Management
User Operation Management has three-level user authority for different administrators, including (from high to low) System Administrator, user name as root; Administrator, user name as admin; Operator, user name as Operator.
For instance, IT Dept Head or ACS SI license host can be System Administrator with highest authority, senior IT Dept engineer or ACS SI license reseller as Administrator with middle authority covering their responsible user groups and junior IT Dept engineer as Operator with lowest authority for covering only their job-related user group(s).
The following figure shows an overview of the application between VigorACS and CPE devices. With TR-069 protocol, VigorACS SI can easily communicate and manage devices.